The Path to Prevention

The Utility Records Collection Specialist is responsible for gathering, organizing, and validating existing underground utility records that feed the company’s survey and SUE deliverables. This role manages the one-call (811) ticket process and serves as the primary liaison to utility owners and facility operators for obtaining as-builts, maps, GIS data, and other source records. The work directly supports Quality Level D (records research) deliverables under ASCE 38 and provides the documentary foundation for higher-level utility investigations.

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Key Responsibilities

• Submit, track, and manage one-call/811 locate tickets across relevant state and regional one-call centers, ensuring accurate dig-site descriptions, proper notice timing, and ticket lifecycle management (renewals, updates, closures).
• Research and request existing utility records from facility owners, municipalities, and agencies, including as-built drawings, utility atlases, GIS shapefiles, plan sheets, and permit records.
• Compile, catalog, and organize collected records into project record sets, maintaining consistent naming, versioning, and source attribution for downstream CAD and mapping teams.
• Track record requests through completion, following up with utility owners and documenting response status, gaps, and non-responses.
• Perform quality control on incoming records, verifying coordinate systems, scale, legend/symbology, and completeness before handoff.
• Maintain a master utility-owner contact database and record-request log for each project.
• Support the mapping/CAD team by identifying which utilities are covered by records versus those requiring field verification.
• Assist with FOIA/public records requests and utility owner data-sharing agreements as needed.
• Ensure compliance with state one-call laws, notice requirements, and internal SOPs.

Required Qualifications

• 2+ years of experience in utility locating, one-call/811 processing, records research, land surveying support, or a related utility/construction field.
• Working familiarity with the 811/one-call process and underground utility types (gas, electric, water, sewer, telecom, fiber).
• Strong organizational skills with demonstrated ability to manage many concurrent requests and deadlines.
• Comfort reading utility maps, as-builts, and plan sheets; basic understanding of coordinate systems and map scale.
• Proficiency with standard office and records tools (spreadsheets, PDF, file management).
• Clear written and verbal communication for coordinating with external utility owners.

Preferred Qualifications

• Familiarity with ASCE 38 SUE quality levels, particularly QL-D records research.
• Exposure to GIS platforms (ArcGIS/QGIS) and/or CAD environments (AutoCAD Civil 3D, Map 3D).
• Knowledge of state-specific one-call/dig laws in the company’s operating regions.
• Experience with SUE, subsurface utility mapping, or damage-prevention workflows.

THE BLVD CULTURE

We’ve created a down-to-earth culture where hard work is rewarded and work-life balance is valued. We’ve been able to do so thanks in large part to our core values, the defining characteristics we rally around and the qualities we seek out in new team members.

• Trust and Integrity: We act honestly and respectfully to create a culture of trust and integrity.
• Be Better: We focus on always being better — constantly reflecting on quality, improvement, and the client experience.
• Team Happiness: We believe that a happy team equates to high quality and client satisfaction.
• Versatility: We work with clients to be flexible and accommodating — meeting needs, project demands, and schedules.

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